Reference

Terms Conditions for Your menara77 Account

These terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby on menara77. Access and eligibility depend on local law and are available only where permitted in your region.

Account EligibilityDANA · OVO · GoPay TransactionsLobby Access RulesAccount SecurityJurisdiction Compliance
menara77 Terms Conditions for Your menara77 Account
TERMS CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to request a change to your account details, our support team handles account and policy queries around the clock. Players in Semarang and across Indonesia can reach us through the channels below — bring your account ID and the specific term you want to discuss so we can resolve it faster.

Live Chat Open the chat widget from any page on menara77. Available around the clock for account and terms queries.
Email Support Send your query to our support address listed in your account dashboard. Include your account ID and the relevant section of these terms.
Account Help Centre Log in and navigate to the Help section for self-service answers on account rules, transaction limits, and policy updates.
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security is handled through OTP verification on login and on withdrawal requests — no payout leaves your account without a confirmed identity step. We retain transaction records for the period required under applicable regulations, and you can request a summary of your account activity at any time through the Help section. Cookie data is used only to keep your session active and to remember your preferred payment method between visits; we do not sell session data to third parties.

Data Retention

We keep your account and transaction records for the period required by applicable law. You may request a copy of your data by contacting support with your account ID.

Cookie Policy

Cookies on menara77 maintain your active session and store your preferred wallet — DANA, OVO, or GoPay — so you do not have to re-select it each visit.

Account Security

Every login triggers an OTP check to your registered number. Withdrawal requests go through a second verification step before any transfer is processed.

Policy Updates

When these terms change, we notify you via your registered account. Continued use after the notice period means you accept the updated terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not covered here, live chat is the fastest way to get a direct answer.

These terms apply to every person who opens an account on menara77. Access is available only where local law in your region permits use of the platform.

We may update terms when services or regulations change. We will notify you via your registered account before changes take effect, giving you time to review them.

If your account is suspended for a terms breach, pending deposits are reviewed individually. Contact support with your transaction reference and we will advise on next steps.

Log in, go to the Help section, and submit a data request. Alternatively, contact support directly with your account ID and we will process your request within the applicable timeframe.

Yes. Access depends on local law and is available only in eligible regions. If you are unsure whether your region qualifies, check the eligibility notice shown during account registration.

Raise the dispute through live chat or email support within the window stated in our refund policy. Have your GoPay transfer reference number ready so we can locate the transaction quickly.